15bet's Privacy Policy

This Privacy Policy ("Policy") is issued on behalf of the 15bet platform and applies to all services provided at https://15bet.mom. When you register on 15bet, log in, participate in betting or gaming activities, or contact our customer support — your information is processed under this Policy.

It is important that you read this Policy, as it tells you what information 15bet collects about you, why it collects it, how it uses it, and what your legal rights are. Continued use of our services indicates that you have accepted the terms of this Policy.

a) Personal Identity Information

When creating and verifying an account, we collect the following information:

• Full name and date of birth (for age verification — users must be 21 years of age or older)
• Email address and mobile number
• National ID card or passport details (for identity verification where required)
• Residential address

b) Financial Transaction Information

To process deposits and withdrawals, 15bet collects the following financial information:

• Mobile wallet number (bKash, Nagad, or Rocket)
• Transaction history, amounts, and timestamps
• Records related to deposit and withdrawal requests

We never collect your mobile banking PIN or password, and our staff will never ask you for it.

c) Technical & Usage Information

When you use the 15bet platform, the following information is recorded automatically:

• IP address and device identifier information
• Browser type, operating system, and device model
• Page visit logs, session duration, and click patterns
• Data collected through cookies and similar tracking technologies
• Location data (general IP-based geolocation)

d) Communication Information

When you contact 15bet's customer support — via live chat or by email at [email protected] — a record of that conversation is retained. This is necessary for improving service quality and resolving disputes.

15bet uses your personal information for the following lawful purposes:

• Account Management: To enable registration, verify login, and ensure account security.
• Identity & Age Verification: To prevent use of the platform by those under 21 years of age.
• Processing Financial Transactions: To securely handle deposits and withdrawals via bKash, Nagad, and Rocket.
• Providing Customer Support: To promptly resolve your questions, complaints, and requests.
• Fraud Prevention & Security: To detect unusual activity and keep accounts secure.
• Responsible Gaming: To identify problematic gaming patterns and provide necessary support.
• Platform Improvement: To analyse user experience and improve service quality.
• Legal Compliance: To comply with applicable laws and regulations.

The privacy of your information is very important to us. Your information may be shared with third parties only in the following limited circumstances:

Service Provider Partners

To operate the platform, we work with selected technology and infrastructure service providers (such as payment processing, server hosting, and cybersecurity). These partners may process your information only for purposes specified in the contract and are bound by strict confidentiality agreements.

Legal Obligations

Where required by a court order, a request from a regulatory authority, or applicable law, 15bet may be legally obliged to disclose information. In such cases, only the minimum necessary information is provided.

Fraud & Crime Prevention

If financial fraud, money laundering, or other illegal activity is suspected, information may be shared with the relevant authorities. This is essential to protect the interests of all honest users of the platform.

The 15bet website uses cookies and similar technologies (such as local storage and session tracking). Cookies are small text files stored in your browser that help the platform remember your preferences and session information.

Types of Cookies We Use

• Essential Cookies: Essential for maintaining login sessions and operating core functionality. Without these, the platform will not work properly.
• Functional Cookies: Help remember language preferences and personalised settings.
• Analytics Cookies: Used to monitor platform usage and improve services. Data collected in this way is analysed in aggregate form.

15bet has adopted industry-standard technical and organisational measures to keep your personal information secure:

• SSL/TLS Encryption: All communication between your browser and our servers is secured through SSL encryption.
• Access Controls: Only authorised staff can view user information for specific purposes; all access is logged.
• Password Hashing: Your password is never stored in plain text — it is encrypted using strong cryptographic methods.
• Regular Security Audits: Regular security tests are conducted to identify and address platform vulnerabilities.
• Data Backup: Regular backup processes are in place to protect and recover data.

However, no method on the internet is 100% secure. You also have a responsibility: use a strong password, do not share your account details with anyone, and report any suspicious activity to us immediately.

15bet retains your information only for as long as necessary — no longer. The following factors are considered when determining the retention period:

• Active Accounts: All information is retained for as long as the account remains active.
• After Account Closure: Certain information may be retained for the period required to meet legal and regulatory obligations.
• Financial Transaction Records: Transaction history is retained for the period required under laws relating to financial records.
• Disputes or Claims: Relevant information is retained until any legal dispute or claim is resolved.

Once the retention period ends, information is securely deleted or processed in a way that means you can no longer be identified.

15bet strictly does not provide services to anyone under 21 years of age. This is an essential part of our responsible gaming policy.

• The date of birth provided at registration is verified, and an identity document may be requested if necessary.
• We do not knowingly collect information from any underage individual.
• If there is reason to suspect that an account holder is under 21 years of age, the account is suspended immediately and an information verification process is initiated.

If you believe an underage person is using the platform, please notify us immediately at [email protected].

15bet's servers and technical infrastructure may be located outside Bangladesh. As a result, your information may be processed or stored in another country, where data protection laws may differ from those in Bangladesh.

However, wherever your information is processed, 15bet ensures that the protection standards described in this Policy apply everywhere and that appropriate contractual safeguards remain in place.

15bet may update this Privacy Policy from time to time. This may be due to the launch of new services, changes in laws or regulations, or changes to our operations.

• When the Policy changes, the "Last Updated" date at the top of the page will be updated.
• For significant changes, registered users will be notified by email or via a notice at the time of login.
• Continued use of the platform after any changes will indicate that you have accepted the updated Policy.

That is why we recommend that you review this page regularly and contact us with any questions.

If you have any questions, concerns, or requests regarding this privacy policy, please contact the 15bet privacy team:

• [email protected]
• Live Chat — 24/7 in Bengali and English

We will try to fulfil your request within a reasonable time. If identity verification is required, we will contact you at your registered email or mobile number.